Privacy Policy

01Who we are

This Privacy Policy explains how Dr. Deepali Gupta and Ikore Pilates (“we”, “us”, “our”) collect, use, and safeguard your information when you visit this website, register for the 5-Day Postpartum Pilates Challenge, or otherwise interact with our services.

By using this website or enrolling in the challenge, you agree to the practices described in this policy.

02Information we collect

We collect information you provide directly to us, as well as information gathered automatically when you use the site:

• Contact and order details — your name, email address, and phone number provided at checkout.
• Payment information — processed securely by our payment partner (Razorpay). We do not store your full card or banking details on our servers.
• Usage and device data — pages viewed, clicks, approximate location, browser and device type, collected through cookies and analytics tools.
• Marketing attribution — referral and advertising parameters (such as those from Meta or Google ads) used to understand how you found us.

03How we use your information

We use the information we collect to:

• Deliver the challenge — send session links, reminders, recovery instructions, and important updates.
• Process payments and provide order confirmations and customer support.
• Improve our website, content, and offers through analytics.
• Measure and optimise our advertising, and reach people with similar interests.
• Comply with legal obligations and prevent fraud or misuse.

04Cookies and tracking technologies

We use cookies and similar technologies — including the Meta Pixel, Google Analytics, and Microsoft Clarity — to understand how visitors use the site and to improve your experience. You can control or disable cookies through your browser settings, though some features of the site may not function properly as a result.

05How we share information

We do not sell your personal information. We share it only with trusted service providers who help us operate, including:

• Payment processing — Razorpay.
• Communication and community delivery — email and WhatsApp providers, and video conferencing (Zoom).
• Analytics and advertising — Meta Platforms, Google, and Microsoft.
• Authorities, where disclosure is required by applicable law.

06Data retention

We retain your personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymise it.

07Data security

We apply reasonable technical and organisational measures to protect your information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

08Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time. To exercise these rights, contact us using the details below.

09Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us information, please contact us so we can remove it.

10Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

11Contact us

If you have questions about this Privacy Policy or how your information is handled, email us at business@trainergoesonline.com.